Privacy policy
Last updated: January 22, 2025
This Privacy Policy describes how Get Twisted Pretzels ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our website, make a purchase from mygettwistedpretzels.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our customers or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
-
Contact details, including your name, address, phone number, and email address.
-
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
-
Customer support information, including the information you choose to include when communicating with us, such as when sending us a message through the Site or by email.
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using certain features or completing a purchase.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies").
Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
-
Companies that support our Site and Services, such as Shopify.
-
Our payment processors, which collect payment information, such as credit or debit card information and billing details, to process your payment and fulfill your orders.
-
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below titled Third-Party Websites and Links.
How We Use Your Personal Information
We may use your personal information for the following purposes:
-
Providing Products and Services. We use your personal information to process payments, fulfill and deliver orders, communicate with you regarding your purchases, arrange shipping, facilitate returns or exchanges, and provide other features and services related to your order.
-
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email or postal mail and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
-
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
-
Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services. This helps us remain responsive to you, provide effective service, and improve your experience with our business.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to operate and improve our Site and Services, including remembering your actions and preferences, running analytics, and better understanding how users interact with the Services.
We may also allow third-party service providers to use Cookies or similar technologies on our Site to help analyze Site usage and tailor advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you may be able to set your browser to remove or reject Cookies through your browser settings. Please keep in mind that removing or blocking Cookies may negatively impact your experience and may cause certain features or functionality of the Services to work incorrectly or become unavailable.
Additionally, blocking Cookies may not completely prevent information from being shared with third parties, such as our analytics or advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for purposes related to operating our business, providing the Services, fulfilling orders, marketing and advertising, complying with legal obligations, and protecting our rights.
These circumstances may include:
-
Service Providers. We may share personal information with vendors and third parties that perform services on our behalf, such as payment processors, shipping and fulfillment providers, website hosting providers, analytics providers, and customer support providers.
-
Business and Marketing Partners. We may share information with advertising, analytics, and marketing partners to help us provide services and deliver relevant advertising. These partners may use your information in accordance with their own privacy policies.
-
With Your Direction or Consent. We may disclose certain information when you direct, request, or otherwise consent to the disclosure, such as when information is needed to fulfill and ship your order.
-
Legal and Business Purposes. We may disclose information when necessary to comply with applicable legal obligations, respond to lawful requests, enforce our terms and policies, protect or defend our rights and the rights of our customers or others, or in connection with a business transaction such as a merger, acquisition, or bankruptcy.
Categories of Personal Information Disclosed
Within the past 12 months, we may have disclosed the following categories of personal information for the purposes described in this Privacy Policy:
| Categories of Personal Information | Categories of Recipients |
|---|---|
| Identifiers, such as basic contact details and certain order information | Service providers and vendors, including payment processors, shipping and fulfillment providers, website providers, and analytics providers |
| Personal information categories listed in applicable customer records laws, such as basic contact details and certain order information | Service providers and vendors |
| Commercial information, such as order and shopping information | Service providers and vendors |
| Internet or other similar network activity, such as Usage Data | Analytics and advertising partners |
| Geolocation data, such as general location determined by an IP address or other technical measures | Analytics and advertising partners |
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow a link to a site that is not affiliated with or controlled by us, you should review its privacy policy, security practices, and other applicable terms.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of information found on third-party websites or platforms. The inclusion of a link on our Site does not imply our endorsement of the third party or its content.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children.
If you are the parent or guardian of a child who has provided us with personal information, please contact us using the information provided below to request that the information be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined by applicable law, the personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, information transmitted over the internet may not be completely secure while in transit. We recommend that you do not send sensitive or confidential information through insecure communication channels.
How long we retain your personal information depends on a variety of factors, including whether we need the information to fulfill your order, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.
Your Privacy Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline a request as permitted by applicable law.
-
Right to Access or Know. You may have the right to request access to personal information we hold about you, including information about how we use and disclose it.
-
Right to Delete. You may have the right to request that we delete personal information we maintain about you.
-
Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
-
Right to Data Portability. You may have the right to receive a copy of certain personal information we hold about you and, in certain circumstances, request that we transfer it to another party.
-
Right to Restrict Processing. You may have the right to ask us to stop or restrict certain processing of your personal information.
-
Right to Withdraw Consent. Where we rely on your consent to process personal information, you may have the right to withdraw that consent.
-
Right to Appeal. You may have the right to appeal our decision if we decline to process a request regarding your personal information.
-
Managing Communication Preferences. If you receive promotional emails from us, you may opt out at any time by using the unsubscribe link included in those emails. Even if you opt out of marketing communications, we may still send you non-promotional communications related to your orders or other transactions.
You may exercise any applicable privacy rights by contacting us using the contact information provided below.
We will not discriminate against you for exercising your applicable privacy rights. We may need to collect information from you to verify your identity before responding to certain requests. In accordance with applicable laws, you may designate an authorized agent to make a request on your behalf where permitted.
We will respond to your request within the timeframe required by applicable law.
Complaints
If you have a complaint about how we process your personal information, please contact us using the contact information below.
Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with the appropriate data protection authority.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us at:
